Help

EasyText Help

Support information for EasyText customers and message recipients.

Effective date: June 17, 2026

Contact: support@easytext.io

6312 FIDDLERS GREEN CIRCLE STE 300
GREENWOOD VILLAGE, CO 80111

Customer support

For platform help, billing questions, sender registration, campaign approval, or account access, email support@easytext.io.

Include your account email, brand name, sender number if applicable, and a short description of the issue.

Recipient help

If you received a text from one of our customers and need help, reply HELP to the message when supported by the sender.

To stop receiving SMS from a sender, reply STOP. Standard message and data rates may apply.

Registration and compliance help

For brand or campaign registration issues, make sure your submitted website contains a visible contact email, privacy policy, terms and conditions, TCPA compliance page, and clear opt-in language.

EasyText reviews sender details and may request updates before messaging can be approved.